From Turnover to Trust: A Supervisor’s Real Breakthrough
- Kelli
- Aug 14
- 2 min read
Hannah had been a human services supervisor for two years. Her passion for youth came from the heart—but something had started to change. Staff morale was dipping. Absences were up. She could feel the tension, even during video check‑ins. Yet no amount of policy or pep talks seemed to help.
Then Hannah enrolled in the Trauma‑Informed Supervisors training through Silver Linings International. Designed for human services leaders, the program blends SAMHSA’s six trauma‑informed principles, supportive coaching, and even a staff psychological‑safety survey.
Week 1 taught her how to build trust and psychological safety. Not as a checkbox, but as a culture. She learned to recognize trauma responses in her team, and to foster self‑care. Not as an after thought, but as a lifeline. In Week 2, cultural humility took center stage, helping her understand team dynamics across backgrounds, and building genuine support beyond compliance.
Over the next two weeks, Hannah applied what she learned: she asked her team how they wanted to be supported, offered clearer boundaries, and encouraged peer connection through small, intentional acts. The course supported her with virtual coaching and access to tools on their learning platform .
Within a month, she noticed something powerful: one of her staff, previously distant and disengaged, began to speak up in meetings again. Absenteeism dropped markedly. The atmosphere had changed—staff felt seen, understood, and trusted. They weren’t just following through—they were growing.
Hannah’s experience echoes an insight from Silver Linings: trauma responses can show up at work, and unless we equip supervisors with both understanding and practical tools to respond with care, we risk losing staff to emotional fatigue.
The Trauma‑Informed Supervisors course isn’t a lecture—it’s a transformation. It helps leaders make workplaces truly humane: resilient, inclusive, and emotionally safe. With NASW‑approved CEUs, a blend of live and self‑paced learning, team tools, and coaching—it’s learning that lasts.
